Refund policy

30-Day Money-Back Guarantee. We accept returns of products. Customers have the right to apply for a return within 30 calendar days after delivery of the product.

Return Conditions

Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Beatbot will process your refund.Returns must include all accessories.

  • Items must include original packaging.
  • For customers wishing for a refund, Beatbot refunds the cost of the ITEM ONLY.
  • Returns may be rejected if items do not include all accessories or the original package.
  • Customers may be charged logistic fees and product repair fees if no quality-related issues are found.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Process to return and refund

  • Request a refund. Please email to service@beatbot.com to submit a request; please fill in your product and personal information. Once submitted, Beatbot will reply you within 1 working day.
  • Ship your product. If after Beatbot confirm your product under policy, Beatbot service will send your free ship label via email. Please then send the product to the designated repair service center. After the product is shipped, please email beatbot shipping company and tracking number to help beatbot quickly match your return order.
  • After receiving your product, Beatbot will conduct a thorough inspection. If it is determined that the product has a performance fault found, Beatbot will start the refund or replacement process.Inspection may take 1-3 working days.
  • Refund or replacement.Refund or replacement process may take 3-10 working days.If you have not received the refund or replacement after 14 business days, please contact us via Service@beatbot.com.

Purchase Order Cancellation

  • We accept purchase order cancellation before the product is shipped or produced.
  • If the order is canceled within24 hours, no fees will be charged.
  • We can not cancel the order if the product is already shipped out.

LIMITED WARRANTY

These Beatbot After-Sales Policies (these “Policies”) only apply to Beatbot products you purchased from Beatbo directly for your own use and not for those acquired secondhand. By using your Beatbot product, you agree to be bound by these policies.

When receiving service, Beatbot is responsible for loss or damage to your product only while it is in Beatbot's possession or in transit, if Beatbot is responsible for transportation.

Beatbot is not responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

What Will Beatbot Do

Beatbot will attempt to diagnose and resolve your problem by telephone, e-mail, or online chat. Beatbot may direct you to download or install particular software updates. If your problem cannot be resolved via e-mail, over the telephone, or through the application of software updates, you may be required to deliver the product to Beatbot for further examination or to local Beatbot's appointed service centers.

What This Limited Warranty Does NOT Cover

  • All the damages caused by misuse or not following the user manual and below：
  • Products without sufficient proof of purchase.
  • Lost or stolen products.
  • Items past their warranty period.
  • Non-quality-related issues after 30 days of purchase.
  • Free products.
  • Repaired through third parties.
  • Damage from external sources.
  • Damage due to product misuse, including falls, extreme temperatures, water, or improper operation.

Product and Part Replacement

When after-sales service involves the replacement of a product or part, the replaced product or part becomes Beatbot’s property, and the replacement product or part becomes your property. Only unaltered Beatbot products and parts are eligible for replacement.

Replacement products or parts provided by Beatbot may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty.

A replacement product or part shall be covered for the time remaining in the original product’s warranty.

Warranty

Under this Limited Warranty, Beatbot warrants that each Beatbot product that you purchase will be free from material and workmanship defects under normal use in accordance with Beatbot's published product materials during the warranty period. Beatbot's published product materials include, but are not limited to user manuals, quick start guide, maintenance, specifications, disclaim, and in-app notifications. The warranty period varies for different products and parts. Please check the information below to verify the duration of the warranty for your particular product or parts.

The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice, while a pre-order product starts from the shipping date from the local warehouse.

Beatbot will need users to arrange the shipment by themselves if users would like to send the products to the local service center or beatbot factory for further diagnosis. Beatbot will repair or replace and send it back to users at no cost if the problem falls under this Limited Warranty. If not, Beatbot or a designated service center may charge a fee accordingly.

Beatbot guarantees that, subject to the following conditions, Warranty Repair Service can be requested. Please contact Beatbot or your authorized Beatbot dealer for more details.

DOA (dead-on-arrival, defective-on-arrival, and/or damaged-on-arrival). After receiving goods from Beatbot, or the authorized dealer, and finding the product appears to be damaged or has performance(s) failure. In such a condition, please contact Beatbot or your authorized Beatbot dealer to identify and confirm the replacement.

Replacement applies to DOA cases. It shall be requested within 7 calendar days of receiving the goods. The replacement will be completed within 30 calendar days upon receipt of the completed goods, including all original accessories, attachments, and packaging.

How to Obtain Warranty Service

For cases under warranty conditions, you can obtain warranty service by contacting Beatbot's local dealer or through the official website. For products ordered from a local dealer, please contact the dealer.

You will need to provide a valid proof of purchase, receipt, or order number (for Beatbot Direct Sales) along with the Serial Number of your products for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact Beatbot for information specific to your location.

Please note that the warranty service is only available in the respective Beatbot service regions where you purchased your Beatbot product.

Product Warranty

 

*Beatbot reserves the rights of interpretation for this Limited Warranty and may not be able to notify each user when updates happen. Refer to the official website for any details and updates.

Your Other Rights

This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with Beatbot. Nothing in this Limited Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.

Repair Process

  • Request a repair.Please email to service@beatbot.com to submit a repair request; please fill in your product and personal information. Once submitted, Beatbot will reply you within 1 working day.
  • Ship your product.After the repair request is successfully submitted, we will email you the repair instructions. Please then send the product to the designated repair service center provided in the email.We will email you free ship label. After the product is shipped, please email beatbot shipping company and tracking number to help beatbot quickly match your repair order.
  • Inspection and repair.After receiving your product, Beatbot will conduct a thorough inspection. If it is determined that the product is not covered under warranty, you will be required to confirm the quote provided and pay for the repair. Once payment is made, Beatbot will arrange for relevant repair/replacement. If it is determined that the warranty covers the product's fault, Beatbot will repair/replace your unit at no charge.Items may be replaced with factory-refurbished models of equal value or, if unavailable, with new items.
  • Receive your product.After the repair completed, beatbot will send your repaired product back. When you receive the repaired product.

Repair costs

  • Under warrantyThe repair costs depend on the inspection result.According to the inspection result, if the product/its part fault is proven a quality issue, Beatbot will provide you with repair/replacement service free of charge. You must pay for the repair/replacement cost if it is proven as human-made damage.
  • Out of warrantyYou will be required to pay for the repair service.In case of damage in transit, please keep items well in original carton.Beatbot will send you a detailed quotation for all repair orders that require payment.

Shipping costs

  • Under warranty: The shipping costs depend on the inspection result.Beatbot will cover the shipping costs if the fault is proven as a quality issue after inspection. You must cover the shipping costs if it is proven to be human-made damage.
  • Out of warranty: You are responsible for shipping costs.

Others

  • To save time, it is recommended that you send beatbot your description with picture or videos via email. In addition, try to update to the latest version of firmware to see if it solves the problem.
  • Beatbot will provide repair/replacement service based on the specific fault condition. If Beatbot replaces your product, your old/damaged parts or product will belong to Beatbot.
  • Please provide a valid purchase certificate, bill and waybill number.

Beatbot is Not Liable For

  • Loss of data resulting from the use of beatbot products.
  • Returning personal items sent to Beatbot. The buyer is responsible for any damage or loss incurred during transit for non-quality related warranty claims.